HSBC given more time to deal with PPI complaints

The arrangements extend the time periods HSBC has to deal with their backlog of stayed PPI complaints and the high volume of new complaints on PPI. It said the arrangements, which were recently also offered to Barclays and Lloyds, have been put in place to ensure that the firms are able to handle the PPI complaints properly. Under existing rules, PPI complaints have to be responded to within eight weeks. However, with the new arrangements, PPI complaints still with the bank but put on hold during the judicial review will now receive a decision by the end of August. Meanwhile, gr...