Aviva trims life cover underwriting times

The provider said that 95% of its decisions are made within eight hours of questionnaire completion and all within 24 hours, including when additional medical information is required. When further medical details are needed beyond the standard application process, customers are interviewed over the phone by a team of specially trained nurses to fully understand the applicant's health history. This information is then passed directly to Aviva's underwriting team for a decision. Around 5,000 customers used the process last year. Robert Morrison, chief underwriter for Aviva said: "...