Royal London admits Scot Prov service problems

Some intermediaries described the service from Scottish Provident in particular as "abysmal" and "a disgrace" after Royal London last week reported lower first-half sales of protection products. Royal London said Scottish Provident's recent history, where it passed through the hands of a number of owners including Abbey, Santander and Resolution, had impacted service levels. It added there was less attention paid to investing in service in the run up to its acquisition of the business in 2008. But it said it is committed to "improving all aspects" of Scottish Provident, pointing ou...