Barclays anticipates further customer complaints related to its sales of payment protection insurance (PPI) after seeing a 93% increase in the six months to July.
After the bank lost a legal challenge on PPI sales in April, it said it will see more complaints in H2. Most of its 73,000 insurance complaints were about PPI in the first half of the year, up from 59,000 in 2010, the BBC reports. However, overall Barclays reduced the number of complaints it received by 14% on last year's figures. In March, the Competition Commission brought in new rules enforcing a delay of seven days between selling PPI and the sale of credit. It was confirmed in June Barclays would have to pay out compensation to all customers who made a complaint in relation...
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