The Financial Ombudsman Service (FOS) this week published its latest complaints data for individual financial businesses. Here are some of the stand-out stats...
0.25% The percentage of complaints made against the five advisory firms on the FOS's list* - AWD Chase de Vere, Openwork, Positive Solutions, Sesame and Towry. 57% The percentage related to banking groups Lloyds, Barclays, HSBC, RBS, Citi and Bank of Ireland. 1.5% The percentage of total complaints received by the FOS against IFAs between 1 April 2010 and 31 March 2011. 65.5% The percentage received against banks in the same period. 98,632 The number of new complaints against all financial services businesses related to PPI in the first six months of this year. 51% ...
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