ESA claimants most unhappy with Job Centre experience

Those with a longstanding illness, health problem or disability which limited their daily activities were also less likely to be satisfied overall. The DWP said higher levels of dissatisfaction for ESA claimants may relate to the higher levels of conditionality these claimants now face as part of the benefit. "However, further analysis suggests that there are also transaction specific issues, including, the time taken to resolve contacts, the suitability of suggested jobs and the understanding and confidence in the benefit amounts they are receiving," it added. Paradoxically the su...