FOS says CI claims declining but hints at ongoing problems

Speaking at a Bright Grey and Scottish Provident conference on the future of critical illness, Melissa Colett, an FOS ombudsman, noted that critical illness (CI) complaints are down on last year by 12%. She added: "Whether that is significant or not is for the industry to decide. Whether the number has declined because there are fewer policies in force is data that I don't have. CI sales are in decline so that may be the reason. "But to put things in perspective, in terms of absolute numbers, I looked at just over 500 complaints last year. We have to look at that number in the broad s...