Claims management companies (CMCs) mislead claimants and frequently flout marketing rules, according to a mystery shopping exercise carried out by consumer group Which?
Posing as individuals who believed they had been mis-sold payment protection insurance (PPI), representatives from Which? investigated the practices of 25 CMCs. Most of the companies did not follow rules set out by the Ministry of Justice, and Which? identified problems with every CMC it contacted. Two thirds failed to advise the caller about their option to complain via the Financial Ombudsman Service, despite being required to do so. Among the worst culprits for this, according to Which?, were WeFightAnyClaim, Belmont Thornton, Challenge Your PPI, Fast Track Reclaim, The Claim Gu...
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