Friends Life outsources heritage book

A partnership with  Diligenta will result in approximately 1,900 roles transfering to the IT and customer service specialist and is intended to enable Friends Life to manage costs more effectively. Effective from the first quarter of 2012 and the agreement will result in Diligenta assuming administration responsibility for most of Friends Life's UK Heritage protection business, the individual pensions business and part of the corporate benefits business that is not currently outsourced. Andy Briggs, chief executive officer at Friends Life said: "We have extensive experience in outsour...