F&TRC to release protection retention benchmarking

In October 2010 COVER reported that the forum produced a draft good practice statement for business retention systems, based on the views of advisers. Central to the document was the speed at which advisers are notified of when direct debits are missed or cancelled so customers can be contacted in a matter of days rather than weeks. Ian McKenna, Director of F&TRC: "Essentially we have come up with guidelines in the good practice statement and have been asking providers how many they have put in place. "To be fair some of these changes will not be immediate, as they are systems base...