SARs challenge doctors to improve service - Pacific Life Re

clock

Pacific Life Re has applauded insurers for tackling the growing problem of long delayed GP reports (GPRs) by using data protection legislation to request medical information.

The reinsurer argued that using Subject Access Requests (SARs) was necessary to apply pressure to doctors to improve service levels that fall "increasingly out of line with the expectations of modern consumers and patients." As COVER previously reported, the controversial SAR practice forces doctors to comply with requests within 40 days and for a fraction of the previous pan-industry agreed fee. It has led to opposing views within the industry and warnings that the crucial relationship between insurers and GPs could be irrevocably damaged. But the reinsurer believes the potential ...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Underwriting

Lifesearch 'can't see downside' to SAR's

Lifesearch has applauded Legal & General's use of subject access requests (SARs) to obtain extra medical data and said it is seeing positive results for clients.

clock 21 February 2012 •

Battling for progress: GPRs vs SARs

Subject access requests and online technology have opened the debate over GP reports. Ian Smart asks if this could remove a perennial insurance bugbear.

Ian Smart
clock 21 February 2012 •

Interview - L&G's Russ Whitworth

One of the most controversial developments in the protection industry over recent months has been the use of Subject Access Requests (SARs). Russ Whitworth told Owain Thomas a war with doctors may not actually be on the cards

clock 31 January 2012 •