FSA sets out rules for PPI mis-selling letters

The guidance consultation, published today, said customers who may have been mis-sold to but have not yet complained must be contacted by the firm which sold them their policy. Letters sent to these customers must explain clearly that they include important information and should be read carefully and that the customer may have been mis-sold to, the guidance said. Letter must also include details of the specific failings that led to the firm's mis-selling, and tell the customer that they may be entitled to redress. The letters must also make clear that there is a time limit for mak...