A direct-to-consumer online protection provider has responded to claims that its critical illness cover is too basic, by stressing that the product will continue to develop as its simple online processes evolve.
Online provider Beagle Street is reviewing its cover conditions - which has been criticised it for simply replicating Association of British Insureres (ABI) definitions - but will only add conditions or widen wordings that add value. Matthew Gledhill, managing director at Beagle Street, said: "The one thing we are interested in is developing the online access, making it as easy as possible and driving down cost. What I want to do is to deliver as much cover as possible, provided the technology supports it so it does not affect the process. "Our aim is not to compete with more complex ...
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