The survival of commission and lax regulation are fuelling a "significant shift" to non-advice in the mass market for annuities, at the expense of professional advice, transparency and healthy consumer outcomes, according to the Financial Services Consumer Panel (FSCP).
Firms' preference for non-advice is only partly driven by the need to offer efficient services for smaller pots, it said. The fact that commission - banned on advised business at the end of last year - is permissible for non-advice, and that firms are not held accountable for the suitability of sales, are stronger influences, the FSCP concluded. The independent statutory body has published the findings of research into how consumers buy annuities and what they experience when they do. It recommends urgent regulatory and government-led structural reform "in order to prevent millions of...
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