Phoenix Life attracted more than 400 complaints in the final six months of last year, according to latest data from the Financial Ombudsman Service (FOS).
The annuity provider and closed life fund consolidator totalled 407 complaints, 322 of which fell into the life and pensions and decumulation category. Elsewhere, more than 200 people complained to the FOS about the Sesame network. Data for the period from July to December 2013 showed the network, part of the Friends Provident group, accrued 213 complaints. The big insurance groups featured highly on the list with Axa, (603), Prudential (393 cases), Legal & General (386 cases), LV= (353 cases), Aviva (340 cases) and Royal London (305 cases) all garnering hundreds of complaints in a ...
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