The Financial Conduct Authority (FCA) said it has overhauled its systems and processes after it was found to have been "seriously inadequate" in its response to a media blunder earlier this year.
The Davis report, an inquiry into the FCA's handling of a media briefing on its review of long-term insurance contracts earlier in the year, recommended the regulator change its systems, processes and ways of working across seven areas. In March, FCA director of long-term savings and investments Nick Poyntz-Wright briefed a Telegraph journalist on details of its soon-to-be-announced supervisory probe into the treatment of "long-standing" customers in insurance contracts. The FCA explained its remarks and the scope of the review only days later, sending life insurers' shares tumbling i...
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