Aegon faces a complaints showdown with a widow who believed the pension provider gave her late husband unauthorised advice that lost her access to his retirement pot.
The widow and her financial adviser, who did not want to be named, have taken the case to the Financial Ombudsman Service (FOS), after Aegon refused to reverse a decision that means it gets to keep around £28,000 of her late husband's defined contribution (DC) pension. Central to the complaint is that Aegon strayed into giving advice - which it is not authorised to do - when it offered her husband an annuity and allegedly failed to make him aware of other more suitable retirement options. Aegon said in a statement that "we believe [her husband] was treated fairly and given sufficient ...
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