FOS warns of 'fake Ombudsmen'

Service is being impersonated by fraudsters

Carmen Reichman
clock • 1 min read

The Financial Ombudsman Service (FOS) has warned fraudsters have been targeting consumers under its name to get them to reveal personal information.

In a note on its website, the FOS said it was aware consumers had been cold-called and received emails by the scammers, who had used its name, in a bid to persuade them to reveal details of their personal and financial circumstances. The service also warned of "number spoofers" - fraudsters using technology to make it look like an Ombudsman number was calling. The FOS remined consumers it would never email or phone people out of the blue to ask for personal information. It only contacts people if they have already been in touch to register a complaint. "The ombudsman is a free s...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Regulation

FCA: Simplified advice rules update imminent; MPS review outcome set for 2027

FCA: Simplified advice rules update imminent; MPS review outcome set for 2027

Regulator's Kate Tuckley gives update

Isabel Baxter
clock 08 September 2026 • 3 min read
DB transfer adviser hit with provisional FCA ban and £742,700 fine

DB transfer adviser hit with provisional FCA ban and £742,700 fine

Daniel Thomas advised 53 clients, including four British Steel scheme members

Sophia Panayi
clock 03 September 2026 • 2 min read
Proving good customer outcomes still a challenge for financial planners

Proving good customer outcomes still a challenge for financial planners

Firms face practical challenges in Consumer Duty board reporting

Sophia Panayi
clock 03 September 2026 • 2 min read