Aviva pays out 92.5% of critical illness claims

The results showed the split on payments between Aviva and Friends Life: 93.5% of Aviva critical illness policies were paid, slightly up from 93.2% in 2014; and 91% of Friends Life policies were paid, compared to 93.3% in 2014.) Of the claims that were not paid, 1.6% were declined due to non-disclosure and 5.9% for conditions not met. Together Aviva and Friends Life, which was acquired by Aviva in April 2015, paid more than £500m to the families of life insurance customers who had died or been diagnosed with a terminal illness last year. More than £839m was paid out to individual p...