Aviva releases first individual protection claims report

The insurer paid out 98.9% of life insurance claims to support families through a bereavement or terminal illness diagnosis, 92.3% of critical illness claims for conditions such as cancer, heart attack and stroke, and 92.6% of income protection claims to help customers get back to work after a health crisis. The wider report details how customers are supported through Aviva's claims and rehabilitation process and includes examples of customers' individual experiences. It also aims to raise awareness around the common reasons a small number of claims are declined and can be used by adv...