Altmann points to 'immense confusion' in DWP's grasp of 'advice' and 'guidance'

'Not a holistic service'

Hannah Godfrey
clock • 2 min read

A debate in the House of Lords on the use of the term "debt advice" in the Financial Guidance and Claims Bill prompted Baroness Ros Altmann to point out there was "immense confusion" in the government on what constitutes "advice" and "guidance".

Having debated the merits of whether "debt advice" should be changed to "debt guidance" or "debt counselling" in the bill, Altmann (pictured) said the debate "gives a clear example of why these amendments are necessary," and "there is obviously immense confusion about what advice is, what guidance is, and how they work." The Financial Guidance and Claims Bill will legislate for merging the Money Advice Service, Pension Wise and The Pensions Advisory Service into one guidance body. Speaking at the House of Lords on 19 July, Altmann tabled an amendment to the bill that would change the ...

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