Aegon has said it will save advisers and their customers "about five days of waiting" following improvements made to its back-office systems and underwriting processes.
As part of the changes, the insurer will also be able to let advisers know what extra information it needs for an application via its protection document service within 24 hours. Aegon said it will start sending more documents electronically to advisers. This includes requirements letters (which tell advisers what information it needs to progress an application), client questionnaires and any associated reminder letters. This means advisers will receive these documents on average five days quicker than they currently do, improving the overall end-to-end processing times for new protec...
To continue reading this article...
Join Professional Adviser for free
- Unlimited access to real-time news, industry insights and market intelligence
- Stay ahead of the curve with spotlights on emerging trends and technologies
- Receive breaking news stories straight to your inbox in the daily newsletters
- Make smart business decisions with the latest developments in regulation, investing retirement and protection
- Members-only access to the editor’s weekly Friday commentary
- Be the first to hear about our events and awards programmes