Aegon pays 95% of critical illness claims

The percentage of life claims also remains the same as that reported for the total claims in 2016 at 98%. However the insurer has not published its income protection claims statistics as it is planning to publish these on an annual basis due to a ‘low number of claims.' Aegon UK head of underwriting and claims Simon Jacobs said: "One of the biggest myths in the protection industry is that providers don't pay claims. "This is clearly not the case and as a collective we need to share the positive customer stories demonstrating how valuable the right protection can be. "While we ar...