Zurich pays out 97% of 2017 protection claims

Paid life claims at 99%

clock • 2 min read

Zurich has announced it paid out 97% of all retail protection claims last year - a payments total of £235.2m to 2,872 customers and their families - which compared with 95% of claims paid in 2016 (£224.6m).

A total of 867 critical illness claims were paid in 2017 (95%), at a cost of £65.2m to the insurer. Cancer - the most common cause of critical illness cover (CIC) pay-outs - alone accounted for 59% of CIC payments and amounted to £40m worth of claims. Heart attack was the second most common reason for claims (14%), followed by stroke (6%) and multiple sclerosis (3%). The average CIC claim last year was £75k and 54% were from men with the average claimant being 52 years of age compared to 49 years for women. Families with children covered by policies received £647k in total from pay-ou...

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