Aviva pays 97.2% of protection claims in 2017

£525m was paid to families of customers who had died or to individuals diagnosed with a terminal illness, while £337m worth of claims went to customers diagnosed with critical illness. More than £38m of benefits were paid to customers with income protection cover or fracture claim benefits. During the year, 98.9% of life insurance and 93.2% of critical illness cover (CIC) claims - up from 92.3% in 2016 - were paid. The average sum for CIC paid out was £79,162 and cancer remains the most common cause (62%), followed by heart attack (8%), stroke (6%), children's critical illness (5%) an...