SJP waives exit charge and pays out after causing 'upset' to former client

SJP allocated a new partner to look after Ms H's investments without giving her any notice. Ms H was unhappy with this, and decided to move her investments away from the business. SJP then took "some time" to send cost information to her new adviser. SJP said it refunded some of its fees in response to Ms H's concerns about the change in partner. It also waived its early withdrawal fees so she could move her investments without charge. The firm also said it would send a gift to Ms H following the delay in sending information to her new adviser. A first FOS investigator thought SJP'...