Vast majority believe industry pays less than 90% of claims - Aegon

The survey, which questioned 1,300 adults aged 18 and above, found people were aware the most common reasons for a declined pay-out are inaccurate disclosure on application and claiming for something that is not included in the policy, however only 8% only thought providers pay more than 90% of claims. This is counter to the Association of British Insurers (ABI) report that 97.8% of claims were made across group and individual protection policies in 2017, indicating a huge lack of consumer trust in the industry. The third most common reason for a decline, according to respondents, was lo...