It's that time of the year again when the festive season comes around and, just like clockwork, Professional Adviser runs through its principal heroes and villains of the last 12 months
So who in the wonderful world of financial services has been naughty this year? And who has been nice? As usual, there has been a mixture of some brilliant initiatives alongside some truly head-in-hands moments. Before we go any further though, this list would not be complete without acknowledging the lengths our readers go to help their clients, as well as the efforts made by some bigger providers to keep their work transparent - even when the going gets tough. On the flip side, it has been a difficult year for the industry - particularly with regard to defined benefit transfers and ...
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