LifeSearch adviser fired following overheard conversation

According to the FOS, ‘Mr O' had just finished a conversation regarding life insurance with the adviser, who then called him back by mistake. During the conversation, he heard the adviser swearing, making offensive comments and ‘joking' that he should commit suicide due to his medical situation. Mr O had called LifeSearch after being told that he was uninsurable by a life insurance provider. Dismissal As a result of the incident in 2017, the intermediary and his offending colleagues were dismissed by LifeSearch and the adviser firm has been ordered to pay the client compensation wo...