Openwork client demands £3,000 advice fee refund after admin error

'Mr C' - as he was dubbed by the Financial Ombudsman Service (FOS) - wished to withdraw cash from his pension from a company the FOS called ‘Z', and asked advice network Openwork to make the necessary arrangements. Somewhere along the line, however, the wrong bank details were given, and the payment ended up with another person. Mr C contacted the pension company 'Z' and Openwork when he did not receive the money and, after a month of waiting, the money was recovered and paid into his account. Mr C then complained to Openwork, which offered to pay Mr C £250 in compensation. Mr C ho...