SJP directed to waive client's exit fees after 'catalogue of errors'

Mr B - as the FOS referred to him - complained that for more than five years he received poor advice from SJP and, as a result, wanted to transfer his pension fund to another provider without paying SJP's early exit fees, which typically kick if in a client withdraws their money in under six years. He accused the company of not following instructions and leaving large amounts of his self-invested personal pension in cash even though his profile was medium to high-risk. Mr B also alleged the firm did not follow direct 'buy' instructions, invested in funds he had not agreed to, and prov...