Mutuals paid out on more than 94% of income protection claims in 2018

This represented a 15% increase in the number of claims paid and an 18% uplift in the value of claims paid, reflecting the greater demand for the services provided by AFM members. The results mean 94.4% of claims received were paid in 2018, compared to the 88.1% of claims paid by all providers according to the Association of British Insurers. Further key findings from the research include: - The average claim in 2018 ran for 16 weeks. - The greatest number of claims received were for musculoskeletal problems (22%), followed by accident / injury (19%). - Surgical claims were the ...