Half of advisers increase 'out of hours' client contact during pandemic

'Working around the clock'

Sophie King
clock • 2 min read

More than half (52%) of advisers reported an increase in 'out of hours' client contact during the Covid-19 pandemic as attitudes towards finances changed, according to research by Charles Stanley.

Some 47% of advisers also said their clients required a significant level of detail on their investments and performance in the wake of the pandemic, prompting consumers to reconsider their financial plans. More than two-thirds of advisers (68%) also said they have seen more engagement from younger audiences in 2020 and almost a quarter (23%) of IFAs said there has been greater appetite for ESG investing. A total of 203 advisers took part in the research. Elsewhere, the wealth manager found that seven in 10 (70%) of advisers said they had seen an increase in concern from clients over ...

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