Planners facing difficult clients encouraged to be clear with expectations

A break down on how challenging client conversations can be met

Hope William-Smith
clock • 3 min read

Planners need to communicate their clear expectations to clients if they want to mitigate against ‘challenging conversations’ that are likely to arise, according to Dimensional Fund Advisors (DFA).

DFA head of UK and Ireland adviser group and vice president David Jones yesterday (6 October) outlined the likely reasons planners or advisers may need to have tricky conversations with clients and how to prepare for difficult questions. Speaking at the Chartered Institute for Securities & Investment's Financial Planning Conference 2022, Jones said that issues around fees, a desire to follow new investment fads, and concern over portfolio performance were the topics most likely to cause contention between adviser and client. "A lot of the questions clients come in with are predictable...

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Hope William-Smith
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