FCA censures Lighthouse after British Steel 'serious failings'

Quilter-owned firm has paid out £23m in redress

Jenna Brown
clock • 2 min read

The Financial Conduct Authority (FCA) has censured Lighthouse Advisory Services (Lighthouse) for “serious failings” in relation to transfers out of the British Steel Pension Scheme (BSPS).

The regulator said its rebuke came after Lighthouse gave unsuitable advice between 1 April 2015 to 30 April 2019 to people looking to transfer out of the final salary scheme. It said Lighthouse advised 1,567 customers, 262 of whom were members of the BSPS. Quilter Financial Planning (Quilter) bought the advisory business in June 2019 for just over £42m - after the unsuitable advice was given. The FCA said Quilter had taken responsibility for the unsuitable advice and proactively carried out a redress exercise with money paid out totalling more than £23m. The regulator said this was...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Regulation

Modernising the redress system: A significant opportunity for reform

Modernising the redress system: A significant opportunity for reform

‘Genuine and significant opportunity to rethink the way that complaints are resolved’

David Pygott
clock 19 February 2025 • 5 min read
Navigating FCA supervisory visits: Insights on Consumer Duty compliance

Navigating FCA supervisory visits: Insights on Consumer Duty compliance

Preparation is key: Lessons from Curve’s experience

Professional Adviser
clock 17 February 2025 • 4 min read
Hampshire IFA charged by FCA over £2.3m fraud

Hampshire IFA charged by FCA over £2.3m fraud

Lisa Campbell charged with multiple criminal offences

Isabel Baxter
clock 13 February 2025 • 1 min read