If you know the answer, can you drop me a line and will pass over the details to a couple of my colleagues?
Well, it is my first blog and I was wondering how to get an attention-grabbing headline. After all, there are loads of discussion boards and entries from my learned industry friends to get through and few people have the time to read them all, along with all the industry publications hitting you online or your desk on a weekly basis. My apologies for luring you under false promises to my first blog entry on completely unconnected subject matter to the above headline, at least perhaps for my first couple of submissions. I thought I would kick off and open up on traditional customer service...
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