Lifting the lid on non-regulated sales

There is, for example, the adviser who believes that the customer who comes in looking for a mortgage, but it turns out to be a commercial mortgage with a life insurance sale and is a non-regulated sale so they are cleared of the need to complete their complex factfind and suitability letters. Moreover, where is the protection for the unassuming customer who believes they are going to see a financial adviser and are lumbered with a commercial broker who is unregulated and limited in his solutions? Let’s look at these two situations. When does the customer become a non-regulated sale? ...