Mandatory equity release advice is not there to patronise but rather assist every customer, writes Andrea Rozario
John Steinbeck quipped in one of his final works that, ‘no one wants advice - only corroboration'. This quote may seem especially pertinent to advisers working in the equity release industry. Many of the clients we serve (but certainly not all!) have thoroughly researched our market, understand the complexities of the different products and feel that they could proceed without professional advice. Upon hearing that advice is mandatory in the equity release industry some clients respond with emotions ranging from incredulity, frustration to outright anger. So, for those customers...
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