Our Armchair Critic Brendan Llewellyn recently canvassed the thoughts of 250-odd advisers and tapped into some instructive thinking on what clients value, regulatory 'support' and how much disclosure is too much
So what do clients value from their adviser? Estimations as to the value of advice have tended to look at outcomes for advised versus non-advised investors. These studies are fraught with ambiguities - or, to put it another way, full of holes. Are the cohorts of advised and non-advised clients comparable or are the advised clients more likely, for example, to appreciate the need for a plan. This research from Adviser Home, which canvassed the views of 254 advisers, suggests advisers believe their clients place most value on the softer side of their service - the empathy and understanding...
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