The pandemic was a catalyst for change across financial services with great strides being taken. Here Neil Moles urges the industry to maintain the momentum, to innovate and continue pushing forward
This year, we have quite possibly seen the biggest change to the adviser-client relationship in the history of our industry. Until the pandemic came along and shook things up, many firms were content to tick along doing things the same they had always been done because, well, that's just the way they had always been done. Now we know we can change. Quickly and for the better. So why did it take such a global crisis to introduce this urgency and action? We only have to look at recent history to see the precedents of this pattern. Change within our sector has been driven, for the most p...
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