Tom Ellis: Is human 'hybrid' advice set to succeed where the 'robos' failed?

Robos are losing money

Tom Ellis
clock • 5 min read

Vanguard and M&G have recently set out their stalls in the ‘hybrid’ market - simple advice delivered online or over the phone by real human beings. Tom Ellis asks whether this new trend is going to succeed where other advice gap plugs have so far failed...

Since I entered the world of financial advice back in 2016 as a journalist at Professional Adviser and got to the grips with this complex world, robo-advice has always been predicted to play a big role in the future. Granted, just as many were sceptical of their potential, particularly financial advisers, but I think it's fair to say the vast majority would have expected them to have gained a larger chunk of the market than they have done since 2016, which is negligible at best. I've spent a decent amount of time reading and writing about ‘robo-advisers' over the past few years and penne...

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