Banks send Wonga-style legal threats to customers

clock • 2 min read

High street banks are using Wonga-style bullying letters to chase customers for payments.

Barclays, Lloyds, Halifax, RBS and HSBC are among firms who have sent customers letters that look like they are from outside firms when they are not, the Daily Mail reports. The letters appear to be designed to put pressure on customers by making them believe requests for debt repayments have been passed on to third parties. Energy giant Scottish Power and Anglian Water, which supplies families in the East of England, are also using the letters. A major row erupted last week when it was revealed that payday loan giant Wonga had made up the names of two firms to harass people who we...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Regulation

Next steps 'coming soon' for FCA's ongoing advice services review

Next steps 'coming soon' for FCA's ongoing advice services review

Regulator ‘concerned’ that clients are paying for services that are not being delivered

Isabel Baxter
clock 27 November 2024 • 2 min read
FCA and FOS release call for input to modernise redress system

FCA and FOS release call for input to modernise redress system

Comes after Rachel Reeves’ Mansion House speech

Isabel Baxter
clock 15 November 2024 • 3 min read
Chancellor targets FOS modernisation and FCA consultation

Chancellor targets FOS modernisation and FCA consultation

Consultation part of the advice guidance boundary review

Isabel Baxter
clock 14 November 2024 • 3 min read