Adviser complaints drop in second half of 2015

Top six advice firms see complaints drop

Carmen Reichman
clock • 2 min read

The six most complained-about advice firms have all seen complaints about them drop in the past six months, according to latest Ombudsman figures.

Sesame, Openwork, St James's Place, and Positive Solutions all posted fewer consumer complaints in the second half of last year than in the first, while Interactive Investor Trading (IIT) and Hargreaves Lansdown Asset Management (HLAM) - both grouped in the advisory category - also saw numbers drop. Businesses only appear in Financial Ombudsman Service (FOS) data lists when they attract 30 new complaints in a six month period and when 30 complaints are resolved in the same timeframe. Sesame remained the most complained-about firm in the period after it raked up 116 cases in the six-m...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Regulation

FCA bans and fines two over pensions transfer advice

FCA bans and fines two over pensions transfer advice

'Poor advice' related to BSPS transfers and other schemes

Jen Frost
clock 31 October 2024 • 2 min read
Donre Advisory-owned SIPP operator enters administration

Donre Advisory-owned SIPP operator enters administration

PSG SIPP administered schemes transferred or to be acquired

Jen Frost
clock 29 October 2024 • 2 min read
Most fixed firms agree FCA regulation enhances UK's reputation

Most fixed firms agree FCA regulation enhances UK's reputation

More than half agree regulation is aligned with rules imposed by other regulators

Isabel Baxter
clock 23 October 2024 • 1 min read