A matter of trust

I guess I should start this column by apologising for harping on about the issue of trust. However, I won't as I believe trust, or rather the lack of it, is one of the biggest problems currently facing the industry. And it is a matter that seems to be permeating the industry as a whole. You have the provider not trusting the IFA and the customer; the IFA not trusting the provider and the client; and the customer not trusting anyone at all as soon as the word finance is mentioned. While this trust gap will hardly be bridged in a day, it seems insurers may have come up with a solution to ...