PPI

To pay by 20 August

Claims deadline set for 29 August 2019

Adds new grounds for complaints

Says complaints have levelled off

Consumer education also targeted as an area for improvement

The Financial Conduct Authority (FCA) is to consult on introducing a deadline for bringing complaints about payment protection insurance (PPI) after its research showed a 'significant number' of claims brought did not include a PPI sale.

The Financial Conduct Authority (FCA) has fined Clydesdale Bank £20.6m for serious failings in its payment protection insurance (PPI) complaint handling processes that may have led to thousands of claims being rejected unfairly.

Restricted advice network giant Sesame witnessed a near-30% fall in new complaints in the second half of last year, as customer gripes related to banking and credit cards rose.

The Financial Conduct Authority (FCA) is planning to gather evidence on current trends in complaints related to payment protection insurance (PPI).

The Financial Ombudsman Service (FOS) is to make further cuts to its operating budget in the coming financial year and has frozen its levy at £23.3m.