Hanging on the telephone

Non-disclosure by definition refers to information that the consumer has not volunteered to the life company. In practice the term is used to cover all missing information that should have been collected and volunteered at application stage. This includes information that was deliberately withheld, not understood or not asked for. Recent studies of non-disclosure comparing tele-interviewing and traditional paper applications have shown that the vast majority of missing information is due to the process of collecting information rather than the applicant wilfully withholding. This is why t...