Fair enough?

One of the first things to note about the Financial Services Authority's (FSA) Treating Customers Fairly (TCF) initiative is that it is not a new idea. It has been around for over 10 years as a core principle of the FSA and is a key strand of its consumer protection agenda. It is only relatively recently though that the FSA has taken steps to significantly raise the profile of the initiative by publishing an updated paper. The paper, Treating Customers Fairly - progress and next steps, published last summer, has significant implications for all regulated firms. At its heart are two key ...