Fair play?

The principle of Treating Customers Fairly (TCF) has been part of the regulatory regime for a while now and is slowly becoming embedded into industry practice. Whether broker or insurer, if TCF is not yet part of day to day routine then there is a grave danger of really struggling when the merry men from the FSA come calling. Most in the insurance sector are well advanced and although some are probably doing more than others it is sometimes good to sit back, remove the “but it’s compliance” and “we have to do this” elements from the equation and ask ourselves whether all the work has bee...