The adviser-client relationship with elderly clients

Knowing your client is the basic principle of financial advice. But with older clients, this definition can become unclear. For instance, many equity release customers are keen to involve their families in adviser meetings. Meanwhile, clients on the point of needing long-term care may have appointed beneficiaries to carry out their wishes. So the question of ‘who is your client’ becomes ever more complicated. So how does an IFA fulfil their client relationship? How can they separate the client’s needs from any conflicting wishes and ensure they are carrying out best practice to avoid pot...