TCF should not be isolated

The Financial Services Authority's (FSA) principle of Treating Customers Fairly (TCF) should not be looked at in isolation, legal experts have insisted. David Scott, dispute resolution partner at law firm Freshfields Bruckhaus Deringer, said TCF is "a major subject across the industry in both life and general insurance". Instead of looking at it in isolation, there should be interaction with other FSA principles, he argued. "In the three-year TCF consultation period, a product life cycle came out time and time again that was important for the industry to bear in mind," he said. Scott add...